Kip Tik will process your online order within 2-5 days when in stock. For custom orders, please contact us to find out about our production lead time.
We hope you love your Kip Tik products, but in the event that you are not 100% satisfied, we can offer an exchange or store credit only within 14 days of receipt of items, given they are returned in their original condition and packaging. Before shipping back your purchase, please send us an email at firstname.lastname@example.org and let us know which product you are sending back. Unfortunately, we cannot process exchanges for any items that have been used or washed.
Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. We are not responsible for missing packages. We have the right to deny credits if the merchandise returned does not meet our return policy requirements.
Please note: Made-to-order items are final sale. They may not be exchanged or returned for store credit.
We would like to stress that due to the nature of handmade goods, slight variations in color and design may be expected.
All limited edition and discounted items are final sale - they may not be exchanged or returned for credit.
For any other queries regarding your item, please do not hesitate to contact us.
Trade return policy
All order cancellations must be made within 24 hours of order. Made-to-order and custom products are final sale.
We cannot accept returns on non-defective items. If you believe you are eligible for a return or exchange, please send us a claim via email within one week of order receipt. There is a 15% restocking fee for trade customers returning non-defective merchandise.
All our products are shipped directly from Mexico and are made traceable by our carrier. Upon shipping your order, you will receive an e-mail with a tracking number to trace your order. Once shipped for any updates, please contact the carrier directly. If you believe your package was lost or damaged in transit, please contact the carrier directly to file a claim and contact us. We will be happy to assist you after a claim has been filed.
Kip Tik ships internationally, with some exceptions. To receive an international shipping quote please email email@example.com with the items and quantities you'd like to purchase as well as your exact address. This will help us getting you a pricing and delivery time estimate.
Please note that prices and delivery lead times are set by the carrier. All international sales are final. Kip Tik is responsible for import fees, taxes, VATS or any other custom fees should your package be processed by customs.
Order changes & cancellations
We are currently unable to cancel or change made-to-order or pre-order purchases.